Shipping & Delivery

INTERNATIONAL STANDARD SHIPPING

 

All orders are processed within 1-2 business days after purchase. We do not ship out on weekends or holidays. 

  • Please double-check the address you provide during shipment. We will not be held responsible for any packages that end up lost or delayed due to the customer's incorrect address. 

  

SHIPPING INFORMATION ✈

***URGENT COVID-19 NOTICE AND INFORMATION***

Please expect delays with all deliveries during this time due to flights being grounded and delays occurring with customs clearances that are constantly changing. Unfortunately, these delays are out of our control, but we are keeping in contact with our shipping partners to make sure that everything keeps moving. We completely understand that you would love to receive your S&L goodies right away. We kindly ask that we all patient and understanding during this very testing time.

DISPATCH

We ship on business days, Monday - Friday, excluding national holidays.
You'll receive a shipping confirmation email "Your Order Has Shipped!" with the tracking code of your package.
Please do note that the shipping doesn't always start on the date you received the "Your Order Has Shipped!" email notification.
Sometimes the shipping companies, responsible for the delivery of your package don't update the tracking numbers on time.
Do note that processing times are not included in shipping times and that tracking numbers
Please allow an additional 1-3 working days for your orders to be processed before they are shipped.

Our Standard Worldwide shipping usually takes 15-25 business days to arrive, though in extremely rare circumstances can take longer.  Do not be alarmed if you don't receive all items in a large order at once, we don't like to keep our customers waiting so we send each item as soon as it is ready.

If you have not received your order after 60 days of purchase S&L will proceed on a full refund. 

TRACKING CODES

You will receive a shipment notification with a tracking code once your order has shipped. A tracking link will automatically be emailed to the email used to purchase.  Your tracking number will automatically update when your parcel arrives at the destination country. Please allow up to 7 working days for the tracking numbers to be updated.

You can easily TRACK YOUR ORDER here.

---------------------------------------------------------------------------------------------------------- 

Please click on the link below for more information about 

SHIPPING TIMES and FEES

ECO SHIPPING

* ECO International Shipping generally takes 15-30 working days for orders to arrive once shipped : This environment friendly shipping method is the most common in our store. This is also the only available shipping method for the following product collections:
  • Little Lovers

EXPRESS INTERNATIONAL SHIPPING

*✈️✈️Fast Shipping (Express International Shipping) generally takes 5-8 working days for orders to arrive once shipped. Please note that this is not a guaranteed time frame and delays may occur.

This method does not cover products included in the following collections:

  • Little Lovers

These products will be shipped only with our Free Standard shipping method. 

 Please note that the original shipping fee is non-refundable.

 

----------------------------------------------------------------------------------------------------------

 MORE THAN ONE PACKAGES

We strive to provide top-of-the-line delivery speeds across the world. Therefore, your order may arrive in more than 1 package as we expedite orders whenever we can to speed up the delivery process.

----------------------------------------------------------------------------------------------------------

CUSTOM FEES

We do not take responsibility for any import fees such as VAT, fees must be paid by yourself. If you are not sure that your order is applicable for import fees, please check your local government's website and note that orders will be dispatched from United States, Japan, China or Hong Kong depending on stock availability at our global warehouses.

 

SHIPPING EXTRA INFO

Strangers & Lovers works with production and shipping partners all over the world to get your things to your doorstep, wherever that may be. Although most of our customers will get their orders by the day listed above, actual time frames may vary from region to region. We try our best to make sure you get trending cool outfits at an affordable price straight to your door.

Even if your order has not arrived by the listed date, it is probably still on its way (and worth the wait) 

** Please note that the international shipping costs that S&L provide do not reflect the cost of return shipping from countries outside of Greece. It is the customers' responsibility to inquire about the cost of return shipping from their country back to Greece as this fee is in no way covered by Strangers & Lovers. For further information, please contact our customer care team at [email protected]

 

LOST or STOLEN PACKAGES 

If your package is marked as delivered but you have not received it, STRANGERS&LOVERS is not liable for lost or stolen items once the courier confirms delivery. We recommend contacting the shipping company directly to resolve the issue or file a claim. Refunds and replacements are not available for delivered packages.

RETURN TO SENDER 

If your parcel is automatically returned to sender by the postal service, we will try to contact you as soon as we receive it to arrange a re-delivery. Please note we are unable to offer a refund for a "return to sender" parcel. Any re-delivery fees of parcels need to be arranged and paid for by the customer. Please note that payable import taxes and duties are the responsibility of the customer.